Refund Policy

Case Interview Prep Plan

You may request a refund within 48 hours of purchase if you have not started Case 2 in the paid bundle.

After Case 2 has been started, the bundle is generally considered used and non-refundable because digital access, practice content, and feedback generation have begun.

Technical issues

If a technical problem prevents you from accessing a purchased product, contact us promptly. We may troubleshoot, restore access, provide replacement access, or issue a refund depending on the circumstances.

Non-refundable situations

• Completed or substantially used digital practice bundles.
• Requests made after the refund window unless required by law or approved by CaseLab.
• Account sharing, misuse, policy violations, or attempts to abuse the refund process.

How to request a refund

Email support@caselab.academy with the account email used at checkout, purchase date, and reason for the request. If approved, refunds are returned to the original payment method through our payment provider.