Information we collect
We collect information you provide directly, such as your name, email address, account details, support messages, and payment-related checkout information.
When you use CaseLab, we may collect practice activity such as selected cases, interview responses, audio or transcript content, feedback reports, scores, progress, drill attempts, and product usage events.
We also collect technical information such as device type, browser, IP address, pages visited, cookies or similar identifiers, logs, and diagnostics needed to run and secure the service.
How we use information
- To create and manage accounts, authenticate users, and provide access to free and paid practice content.
- To run voice-driven mock interviews, generate case feedback, score practice sessions, and recommend next steps.
- To process purchases, confirm entitlements, provide receipts, and handle refunds or support requests.
- To maintain, debug, secure, and improve CaseLab, including preventing abuse and understanding product performance.
- To send service messages such as sign-in links, receipts, product updates, onboarding notices, and support replies.
How we share information
We share information with service providers that help us operate CaseLab, including authentication, hosting, database, AI evaluation, voice infrastructure, payment processing, email, analytics, security, and support providers.
Payment information is processed by our payment providers. CaseLab does not intentionally store full card numbers on its own servers.
We may disclose information if required by law, to enforce our terms, protect CaseLab or users, investigate abuse, or complete a merger, acquisition, financing, or sale of assets.
AI and interview content
CaseLab uses AI systems and related service providers to conduct mock interviews, evaluate responses, and produce feedback. Interview content may be processed to deliver those features and improve reliability, safety, and product quality.
Do not submit sensitive personal information, confidential employer information, or information you do not have permission to share during practice sessions.
Cookies and similar technologies
We use cookies and similar technologies to keep users signed in, remember preferences, protect accounts, measure traffic, and understand how the product is used.
Retention and security
We keep personal information only as long as reasonably needed for the purposes described in this policy, including providing the service, complying with legal obligations, resolving disputes, and enforcing agreements.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online service can guarantee perfect security.
Your choices
You may request access, correction, deletion, or export of personal information by contacting us. We may need to verify your identity before completing a request.
You can unsubscribe from non-essential marketing emails if we send them. Service and transactional messages may still be sent where needed to operate your account.
Children
CaseLab is intended for users preparing for professional or graduate recruiting. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
International users
CaseLab may process and store information in the United States and other countries where we or our service providers operate. By using CaseLab, you understand that information may be processed outside your country of residence.
Contact
For privacy questions or requests, contact us at support@caselab.academy.
