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Terms of Service

These terms govern access to CaseLab, a digital case interview preparation product that provides mock interviews, drills, AI-generated feedback, and progress tracking.

Last updated: June 16, 2026

Using CaseLab

You may use CaseLab only if you can form a binding agreement and comply with these terms. You are responsible for keeping your account access secure and for all activity under your account.

CaseLab is an interview preparation tool. It does not guarantee interviews, offers, admissions, employment outcomes, or any particular score or performance result.

Digital products and access

CaseLab may offer free access, paid bundles, subscriptions, or other digital products. The current beta paid product is a one-time 20-case prep bundle that provides access to online practice cases, feedback reports, structuring drills, and progress features.

Digital access is delivered through the CaseLab web app. There are no physical goods or shipping.

Payments and refunds

Prices, taxes, and checkout terms are shown at purchase. Payments are processed by third-party payment providers, and you agree to their applicable checkout terms.

For the beta 20-case bundle, refund requests are generally eligible within 48 hours of purchase if you have not started Case 2. See the Refund Policy for details.

Acceptable use

  • Do not misuse, disrupt, reverse engineer, scrape, overload, or attempt unauthorized access to CaseLab.
  • Do not submit unlawful, harmful, abusive, infringing, confidential, or sensitive personal information you do not have permission to share.
  • Do not use CaseLab to build a competing dataset, model, product, or service without written permission.
  • Do not share paid account access outside your own account unless CaseLab has expressly allowed it.

User content and feedback

You retain ownership of content you submit, including interview responses. You grant CaseLab permission to host, process, transcribe, analyze, display, and use that content as needed to provide, secure, support, and improve the service.

AI-generated feedback may be imperfect, incomplete, or inaccurate. You are responsible for independently evaluating feedback and deciding how to use it.

CaseLab intellectual property

CaseLab, including its software, case materials, interview flows, feedback formats, designs, trademarks, and content, is owned by CaseLab or its licensors. We grant you a limited, personal, non-transferable right to use the service for interview preparation.

Changes and availability

We may modify, suspend, or discontinue features, cases, pricing, or access terms. We try to keep CaseLab reliable, but we do not guarantee that the service will always be uninterrupted or error-free.

Disclaimers and limitation of liability

CaseLab is provided on an 'as is' and 'as available' basis. To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy.

To the maximum extent permitted by law, CaseLab will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost opportunities, or loss of data.

Contact

Questions about these terms can be sent to support@caselab.academy.

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